Our managed services were designed to give you an experienced partner to lean on for web, internet and IT infrastructure. We have spend nearly two decades serving most of our clients in a managed role. This has included helping refine infrastructure, manage domains and email or simply helping determine the best strategy for specific tasks. Our goal is to give you access based on your needs and to not limit our service to exclude the many areas of expertise that overlap our general services. Below are the core of the the managed services that our team offers.
Having a team of experts in your corner to help manage the various facets of your online presence will help ensure that your brand, online presence and technology are maintained. Our team will help provide the strategy, audit requirements and provide a detailed outline to ensure ongoing support of your online technology assets.
Managed Services Outline
Most companies have transitioned into technology dependent firms never realizing that this has occurred. Over the past 20 years, companies went from phone systems and computers to VOIP, Cloud storage, email, internal systems, in-house servers and more. Often, this developed over a long-period of time without focus on long-term strategy or impact. It was a need at the time and a solution was installed to solve the challenge. This has left many companies with multiple systems, lack of understanding, fear of catastrophic failure and sometimes, actual loss. Having a technology breakdown can be more costly than the solutions to fix it.
Our team has more than 20 years of experience navigating through technology to find solutions that work. This has given our team a clear vision on how to help other companies implement technology, regardless of the situation or size of the challenge. Our team focuses on helping you establish some of the following.
- System Evaluation
- Backup Solutions
- Offsite Email Management
- Network Diagrams
- Real-Time Monitoring
- IT Relationship Building
- Process and Procedures
- Simple Solution Tracking
Our hope is to provide a platform of solutions for businesses that are looking to update their infrastructure. The goal is to harness existing relationships and help provide a conduit to leverage the skill sets and ideas that are often discounted by management teams. If you do not have a clear path to catastrophic data recovery, or can easily change the password of a recently fired employee – then you should consider learning more about how our team can help get your company on track to completely manage your IT infrastructure.
Our website maintenance solutions vary greatly based on the needs of our clients. If you are interested in learning more based on your current website, please contact us directly. The following covers management services specifically for WordPress users which has a growing number of uses and requires consistent updates in order to keep the platform secure and operational.
WordPress website management is required to keep your based WordPress installation up to date, typically for security reasons. However, this also applies to the plug-ins and themes which can interact with the back-end data in your WordPress website. Our company offers a simple retainer based service to help ensure that your site stays online and is running the most current version of each plugin. This helps ensure that your site is less likely to be targeted by exploited code within the WordPress core or the theme or plugins that you are using. Here is a short list of features that will be included in your website management agreement.
- Real-Time site uptime monitoring
- Daily backups / 1 click restore
- WordPress Version updates
- Plugin Version updates
- Theme updates
- Security Implementations
- Firewall installation and Configuration
- DNS Firewall options/blocking
- Content Delivery Network Integration
- General Website updates
Many business owners and managers are too busy to manage each detail of their website – our team will help ensure that your site is running efficiently. We will also help with general website updates, including: posting new content, updates, media posts and more. We are here to give you a single point to ensure that your website is representing your company correctly every time.
Your domain is like any other branded entity within your company – an asset. Domains have sold for millions of dollars: insurance.com sold for $35.6 million in 2010 and PrivateJet.com sold for $30.1 million in 2012! So, you are sitting on something that holds value to you and your business.
Our domain management program is not designed to control anything, it is completely opposite. It was established to help companies take control of their brand assets and get them under one account. We do not make money on the domain registrations – we actually use a third party and will setup your account with your billing, admin, etc. details. We have been in business for a long time and are constantly frustrated to see how many companies are held hostage by previous employees, vendors, etc. We want to break that mold and create a program that gives you the control and helps you understand the value this asset holds for your company. We have outlined a quick list to help you understand what we can do for you.
- Domain Registrar account creation
- Setup Correct billing in Your Name
- Review all domains and plan migration
- Migrate domains into a single account
- Help release hostage domains
- Setup appropriate Auto Renews
- Ensure long-term account support
- Explain how this all works
We simply bill an hourly rate to make this happen for you. This is not a core service of our company, but this is something that we are extending to companies looking to take control of the valuable domains they hold for their company.
We host more than 95% of all the projects we develop – this helps ensure that we can provide ongoing service at a specific level to maximize the system that we have created. However, we also host many clients who simply need website hosting – or in some cases – advanced colocation or VPS to host more advanced applications and email.
Our hosting environment is focused on providing a simple hosting solution – we never bog down servers with too many domains and often limit the amount of sites to fewer than a dozen. This helps ensure that your site loads quickly and your up-time is consistent. We also provide WordPress specific hosting – this is more than just your typical domain hosting that you can find for a few bucks a month. Our servers have been designed to guarantee each WordPress installation is maximized to leverage its architecture for speed and reliability.
Our colocation and VPS solutions offer a far more robust solution for large applications or website needs. Our team of administrators can get your system setup and managed around the clock to ensure up-time. We offer 100% financially backed up-time guarantee.
- Redhat Linux/CentOS
- Cpanel/WHM Support
- Image Backups and Restoration
- New Server Installation
- Multi-State Distribution
- Server Mirroring / Load Balancing
- Server/Site Migration
- Account Backups
- Server Monitoring / Reboot
- 24/7 Support / Monitoring
Most of our hosted solutions are provided to our existing clients as a professional and ongoing service. While we are not your run of the mill hosting company, if you are looking for high-level enterprise hosting – then we are the company to develop your strategy and implement your specific needs and solutions.
Email for communication is critical to any business, just look around when you are at the mall. People are not only checking in on Facebook and Instagram but they are checking their email as well. Email has given us the freedom to quickly communicate, but it has also created the challenge of managing users and devices across a broad spectrum. Today, it is not uncommon to have a desktop system, mobile device and laptop all using the same email account. Our solution is to help setup a simple and easy to use management tool that allows for quick setup, edit and removal of email accounts. Our cloud-based solution supports both POP and IMAP email accounts – each comes with its own benefits, but IMAP has quickly become a favorite that allows email synchronize across a variety of devices.
The email management account services we offer are simple, we will help setup your account and configure your email routing via your domain MX records. Your website does not need to be hosted with our company – mail and web can be completely independent of each other. Here is an idea of what we do.
- Setup Email Accounts (1 to 500)
- Configure DNS MX Records
- Provide IMAP or POP accounts
- Provide Setup Instructions
- Setup Groups and Aliases
- Help Ensure proper Operation
- Optional Backup Service
- Full Account Management
- Simple Per User Billing
These days email is a service you cannot live without. Our managed email account service is designed to provide a simple model to ensure that your email stays up and running and well supported. If you have been having challenges with your email or would like to get rid of your costly email servers, we can help.
The last thing you want to think about is your website and whether it’s online and delivering content consistently. There are many threats in the online world today, and it is nearly impossible to prevent every attack. However, with a sound strategy you can definitely mitigate the risk and limit your exposure to hackers and bots that are designed to take your website down or exploit certain vulnerabilities.
There are a variety of services that can tie into this strategy and each case is different. We have outlined a few high-level elements that our team uses to help limit your exposure to hacking or exploits as well help provide a robust hosted solution for your website.
- DNS / Cloudflare Setup
- Firewall Configuration
- Code Maintenance / Verification
- Site Security Scanning (Securi)
- CDN (content delivery network)
- Load Balancing / DNS Round Robin
- Geo Location limitations
- Akismet, Captcha, Honeypots
There is no perfect solution to prevent exploits or hackers, however – doing nothing is not an option. We recommend implementing a series of elements which are designed as guardrails, to simply slow down the assault. If you would like to learn more about how we can help develop an achievable security standard, let us know.
We understand that every situation is unique and different. Our team has the experience and expertise to help evaluate your situation and develop a strategy to get your online presence and technology assets in order.